• Fiber optic E-1 lines working on Predictive Dialer and branded PC’s
  • Agent headsets allowing minimal ambient noise interference
  • Supervisor’s ‘barge-in’ access to all calls and agent screens
  • QC: screen monitoring facility and 100% call recordings
  • Data saved on a single protected server, interviewers do not have access to data; plus no data storing device allowed on CATI floor